We hope you love your purchase! However, should you need to make a return, you will have 14 days from your order date to do so.
See details below.
You may return full priced items for a refund postmarked within 14 days of your order date. Customers are responsible for return shipping costs.
Drop-off returns to our Copenhagen Studio can be arranged through firstname.lastname@example.org.
To be eligible for a return, your item must be in the conditioned you received it, unused or unworn, with tags, and in its original packaging. To request a return, please first contact us at email@example.com.
Please note: Items sent back to us without first requesting a return will not be accepted.
We do not offer exchanges at this time. If you need a different size, color, item, etc. kindly place a new order for the item and return your current full priced item for a refund.
(a.o.t.) is not responsible for items not received due to shipping issues while in transit.
SALE ITEMS cannot be refunded.
Prepare your return
Please ship your return to the address below using the trackable shipping carrier of your choice (please note, all return packages must have a tracking number):
Please ensure the item is carefully packed. (a.o.t.) cannot be held responsible for lost items, and we advise that you keep all proof of delivery and tracking information until the refund is processed.
Drop-off returns can be arranged through firstname.lastname@example.org.
Recieve a Refund
Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for your return to be processed.